Food52 Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Numerous reviewers complain about the lack of customer service, citing the absence of a phone number, reliance on unhelpful chatbots, and slow or nonexistent email responses. Many customers report difficulty resolving issues with orders, returns, and refunds, leading to significant frustration and dissatisfaction, as exemplified by one reviewer stating, "There is no customer service at Food52".

A significant number of customers report issues with their orders, including delays, non-delivery, and receiving incorrect or incomplete items. Many reviewers state that items listed as in stock were not actually available, and they experienced difficulties canceling orders or obtaining refunds, with one customer noting, "Placed an order for over $300 40 days ago, was charged immediately, but it still hasn’t shipped."

Several reviewers express concerns about the quality of the products received, citing issues such as damage, defects, and discrepancies from the product descriptions. Customers report receiving broken items, products that began to rust quickly, and items that did not match the advertised measurements, leading to disappointment and the need for returns or replacements, as one reviewer shared, "Purchased 12 place settings...which began to rust by early June."

Many customers express frustration with Food52's return and refund process, reporting difficulties in obtaining return labels, delays in receiving refunds, and unexpected return shipping fees. Some reviewers claim they were charged for items they never received or had to open a PayPal account to receive their refund, leading to a negative perception of the company's policies, with one customer stating, "My experience at returning items to Food52 was horrible!"